Frequently Asked Q & A
Order
How do I place an order?
Firstly upon visiting our store at https://totalgiftshop.com/
After selecting your products, with the correct colour, size and quantity......
Click “Add to Cart” and “Check out”
Fill in your delivery and payment information details and
That's it. Completed – Easy as 123 ..... ;~)
Payment
How can I pay for my selected order?
We offer / accept with your shopping order(s) a safe & secure payment method via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are listed in US Dollar currency or GBP (UK) British Sterling Pound but our system will automatically exchange your currency to make it easy for you when placing order. Please select appropriately when checking out if not configured automatically.
Our products are listed in US Dollar currency or GBP (UK) British Sterling Pound currency. Our system has a built-in currency selector and will automatically convert it for you, don't worry!
Shipping Method
What is the shipping price?
Shipping costs vary depending on your exact location and your chosen shipping option.
How do you ship?
We ship orders oversea by airmail service. After finishing processing your order, we will send it to the courier company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service. So please kindly contact your local sorting post office when it arrives at your final country of destination.
Where do we deliver to?
We provide international worldwide shipping. However, due to the security reasons, we are not able to deliver a shipment to some military base areas.
Why didn't my multi – ordered items come in one package?
We ship your orders from various international warehouses (US, Canada, Malaysia, Singapore, China and even Germany). Our stock is spread out over multiple fulfilment centres in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.
Shipping Time
How long will my order normally take to arrive?
The shipping time will depend on your exact location. However, due to the locations of our suppliers, it usually takes only 3–7 business days for deliveries to the US from our local USA suppliers and 13–20 business days from our international suppliers. Worldwide deliveries from any of our suppliers are estimated to take only up to 20–30 business days.
Can I track my order?
We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.
When will I receive my tracking information?
You should see tracking events within 24-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment centre of your online shop.
Why can't I track my order within your website?
Please note that the tracking information will be displayed after 1-5 days after being updated.
For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.
Why is my shippment status uncharged?
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.
Do we have to pay extra fees to the shipping company?
When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.
(Relating to all dispatched items including FREE SHIPPING)
- All items are subject to a handling period before they are dispatched.
- 99% of orders leave the warehouse within 2-3 days after payment has cleared.
- We will notify you by email when your items have been dispatched.
- Our delivery service provide us with a USPS tracking number.
- We will send you the tracking number / code of your order(s) to the email that you provided when placing your orders. This email will also guide you how to track your package order(s). Please note that the tracking information will be displayed 2-3 days after you receive that email.
- You can track your order on our “TG” store using ”Track My Order”.
- Estimated shipping takes up to 2 - 5 days for US orders, from our local USA suppliers.
- Estimated shipping takes up to 13 - 20 days for USA orders, from our Int'l suppliers.
- Estimated shipping takes up to 20 - 30 days for Worldwide orders, from our Int'l suppliers.
Will my items be sent in one package?
We ship your orders from various international and local USA suppliers ( USA, Canada, Malaysia, China, Singapore, Germany and the UK ). Our stock is spread out over multiple fulfillment centres in order for them to get to you faster.
This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.
Please keep this in mind when receiving deliveries.
Thanks for being patient while we process and have your order(s) ship directly to you.
